Welcome to our FAQ! Here you will find answers to the most frequently asked questions about membership, guest passes, booking, climbing park, our facilities, invoices, restaurants and lost/forgotten equipment.

Use the search field to find the answers you need, so you don't have to scroll through all the questions.

• The keycard must be from SKIDATA and have a DTA number that contains 23 digits. (These start with 01- or 30- .)
•  Keycards from last season can be used this year.
•  New Keycards can be collected from the cash desk inside or from the machines located outside at all facilities.
•  Replacement card: Purchased in the app under Profile → Edit → Click on the person who needs a replacement card → Replace lost Keycard → Go to payment and complete purchase → Pick up a new Keycard with the QR code at a pick-up point.
•  You can also replace the Keycard with another one you have lying around.

1. Download the Skimore app and purchase a membership for the child/youth. Fill in the information for the person who will have the membership.
   Note: The mobile number must be different from your own. For people over 16 years old, an email is also required.
2.  Choose payment type: annual or monthly, select due date, read and accept terms, and complete payment with Vipps or bank card.
3.  The QR code to retrieve any new Keycards will only be visible to you as the buyer, under Home → Active bookings.
   Please send a screenshot of the code to the child/youth so they can pick up their lift ticket themselves.

• Membership can be frozen for a specified period if a member becomes ill or injured within the contract period and is therefore unable to use the membership. Injuries or illness that already existed when the membership was taken out do not entitle the member to freeze.

• Membership can also be frozen in the event of pregnancy or documented mandatory first-time service.

• Family packages: If the member is part of a family package, the monthly price is reduced in proportion to the number of members. Example: A family of four, where one is injured, will receive a 25% reduction in the monthly price for the specified period.

• The member must notify Skimore within a reasonable time after the injury or illness occurred.

• A valid medical certificate is required stating the start and end time of the freezing period.

• The agreement period will be extended accordingly to the period during which membership is frozen.

• Membership automatically renews for a new 12-month commitment period unless renewal is stopped in the app before the renewal date.

• The purchaser of the membership can go to Profile → Member → Change → Edit in the app to stop or activate the renewal.
  The button appears red if the renewal is stopped/disabled, and light blue if the renewal is active.

• If changes are required, for example due to a changed age category, the price can be adjusted.

Before your first visit, you should remember the following:

1.  Active membership:
   Check that your membership is active in the Skimore app.
2.  Correct Keycard :
   On the back of the lift card is a DTA number (23 digits, no letters).
   In the app, you will find the number under Keycard . Make sure it matches the card you are using.
   If you have lost your card, you can replace it under Profile→ Change→ Edit→ Replace lost Keycard .
   The QR code for a new Keycard can be found under My accesses, and is used at a pick-up point to collect the new card.

 If you have any questions, contact support@skimore.no well in advance of your visit.

• Our memberships are annual memberships with a commitment period of 12 months, and are automatically renewed for another 12 months of commitment.
•  We do not offer ongoing monthly memberships or seasonal memberships.
•  You can end your membership at any time by paying off the remaining balance for the agreement period, so that the entire 12-month period is paid.
•  Additionally, you must stop automatic renewal in the app under Profile → Member → Change → Edit to stop or enable renewal.
  The button appears red if the renewal is stopped/disabled, and light blue if the renewal is active.
•  Renewal notification is sent by email well in advance of the renewal date, and the date is also visible in the app under Profile → Shown in Member Card.

• Membership benefits are an additional benefit offered to our members and are not part of the membership itself.

• The benefits may be time-limited to a specific season or period, and may vary from year to year.

• As a member, you must stay up to date on which benefits apply.

• Current benefits can be found both in the app and on our website.

• Previous benefits such as free passes in Trysil/Hemsedal are not necessarily offered anymore.

• You can read about this year's benefits here .

Skimore membership gives you access to all our facilities and activities:

• Skimore Oslo: Ski center Tryvann and Wyller, free toboggan rental in Korketrekkeren, H&L climbing park.

• Skimore Drammen: Ski center and one of Norway's best downhill bike parks.

• Skimore Kongsberg: Ski center, bike lift and Formula G.

• Partner facilities: Membership also provides access to all of our partner facilities .

• We are in a testing period, in collaboration with Skidata.
•  If you have selected mobile ticket (BLE) in the app, you must bring your regular Keycard as a spare in your right pocket, so that you can quickly switch to the Keycard if needed (put it in your left pocket for use).
•  Keycard and BLE cannot be used simultaneously in the system.
•  You can switch between BLE and Keycard in the app at any time.

• If your membership is blocked due to missed payment, you must add a new or existing bank card in the app under Profile → Payment and invoice → Change payment method .
•  If the block persists, contact support@skimore.no for help.

• Automatic renewal is part of the agreement signed when the membership is purchased in the app.

• If you do not want automatic renewal, the buyer of the membership must stop this in the app under Profile → Change → Edit → Stop automatic renewal , or contact support@skimore.no before the renewal date .

• Membership in Skimore is an ongoing contractual relationship with a 12-month commitment period.

• After the initial commitment period expires, the membership is automatically renewed for a new 12-month commitment period, until you terminate the membership in accordance with the terms and conditions (Chapter 9).

• All buyers must agree to the in-app terms and conditions prior to purchase, which include information about automatic renewal.

• The purchaser of the membership can control automatic renewal in the app under Profile → Change → Edit → Stop automatic renewal (For all members, if there are multiple members in the same order)
•  This must be done before the renewal date . You will find the renewal date in the same menu.
•  You will not receive a confirmation email after deactivation, but the cursor next to your name will turn from blue to red .
•  If you need help, contact support@skimore.no.

• Contact support@skimore.no.

• Send a picture of the front and back of your Keycard.

• Remember to provide your full name and mobile number registered on your profile.

• The app may currently have issues delivering working QR codes. We are working to resolve this.

• Please contact support@skimore.no for help.

• Remember to provide your full name and mobile number registered on your profile.

• If you have no unpaid invoices or active memberships/bookings, you can contact support@skimore.no for deletion of information.

• If you have active memberships or unpaid invoices, you must wait to contact us until the invoices have been paid and the membership is no longer active.

Contact support@skimore.no and they will help you with the matter.

 Alternatively contact the ticket office and they can look into the matter.

• If you wish to exercise your right of withdrawal and the membership has already been used, you must pay for its use.

• Payment is made according to the current prices for guest passes:
  Example of a single membership: If you have used your membership for 3 days, you pay for a 3-day pass.
  Example family membership: If a family of 4 has used the membership 2 of the members 3 times, you pay for 3 guest passes per member who has used the membership.

• You can contact support@skimore.no to change your information.

• Remember to specify what needs to be changed, both from and to.

Yes, you can! You can find all statistics about your trips and days by logging in to portal.skimore.no .

• A family membership can include up to two adults and up to three children (up to 24 years old) in the same household. Please make sure all family members are added when signing up for the membership.
•  The QR code to retrieve any new Keycards will only be visible to the person who purchases the membership in the app, on the front page under "active bookings" . All new Keycards must be retrieved at the same time, but it is sufficient with one person to do this.

• Send an email as soon as possible to aktivitet@skimoredrammen.no.

• Describe what was forgotten or lost, and where you think you lost/forgot it.

• The more detailed the description (color, brand, model, size, etc.), the easier it is to identify the item.

• Send an email as soon as possible to kontor@skimorekongsberg.no.

• Describe what was forgotten or lost, and where you think you lost/forgot it.

• The more detailed the description (color, brand, model, size, etc.), the easier it is to identify the item.

• Send an email as soon as possible to lostandfound@skimoreoslo.no.

• Describe what was forgotten or lost, and where you think you lost/forgot it.

• The more detailed the description (color, brand, model, size, etc.), the easier it is to identify the item.

• First visit per year and facility requires safety training. Book an appointment before training closes.

• No pregnant women can climb.

• Children under 12 years of age must be accompanied by an adult (18+) on blue, red or black trails and meet height requirements.

• Children under 6 years of age must always be accompanied by a climbing adult (does not apply to the Balder trail, for children under 110 cm).

• Maximum weight: 120 kg.

• Not recommended for people with back or neck problems.

• The height requirements for the trails are absolute.

• Minimum age: 3 years.

• Maximum 4 children per climbing adult on the slopes.

• Add the participant by entering the phone number in your booking.
•  If the app does not display “Is this the right person?” with a name, it may be because:
  Wrong phone number.
  The person does not have a phone number registered on their profile.
•  For children in family memberships without a phone number registered, only the buyer of the membership can book for the child until a number is registered.

• Bookings at the climbing park in Oslo last for 3 hours, and climbing harnesses are reserved for the entire period.

• If you want to start at 10:00, there must be free seats at 10:00, 11:00 and 12:00.

• If we are out of climbing harnesses for any of the hours (indicated by a red line in the app), you must choose a different start time.

• If the child has a phone number associated with their user, others can add the child to their booking by entering the phone number under Participants .

• If your child does not have a phone number, you can register it by going to Profile → Change → Edit → [child's name] → Edit user details , and saving the phone number.
  The phone number must be unique and cannot be your own.

• If the child has previously logged in with a phone number, they then have a user without an active membership. Contact Support@skimore.no to delete that user and add the number to the correct account.

• If your child does not have their own phone number, you as the guardian must book climbing from your user.
  You can take a screenshot of the QR code under Active bookings and send it via SMS to one of the people who will be attending.

• We are working on the case.

• If the error message persists, contact support@skimore.no for assistance.

• Thank you for your patience!

We are working on a solution for this. For now, you can:
Complete the booking with payment, and then send an email to support@skimore.no for a refund if the friend has an active membership.

 In many cases it says that you MUST pay, but no money is deducted form your account.
Alternatively, the friend who has a membership can take a screenshot of the QR code under Active bookings and send it via SMS to one of the people joining.

• The person with the companion certificate must book climbing via the Skimore app.

• Then send an email to booking@skimoreoslo.no with:
  Height of the companion
  Date of visit

• The companion is not booked in the app or at the ticket office.

• This must be done at least 72 hours before the visit.

If you have paid with the correct KID number from the correct invoice, the payment should be automatically registered with us. If it has not been registered, send an email to support@skimore.no and we will follow up on the matter.

Manual payments can take up to 3 days to be registered.

• Single membership: If you have purchased a Guest Pass in the app and wish to subscribe to a membership, the amount for the Guest Pass will be deducted from the membership price. Membership must be subscribed to within 72 hours of purchasing the Guest Pass.
•  Family membership: If you are a family that has purchased Guest Passes for each family member and would like to convert to a family membership, the family membership must be subscribed to in the app within 72 hours of purchasing the Guest Passes. Then send an email to support@skimore.no with:
  Subject: Guest pass conversion family
  Content: Name and phone number of the person who purchased the guest passes and membership (must be the same person).

 Example: If you purchase a Guest Pass on Saturday at 10:00 AM, you can convert to membership by the following Tuesday at 10:00 AM.

 NOTE:

•  Only applies to Guest Passes purchased in the app (not at the ticket office).
•  The discount only applies to one Guest Pass per person per membership.
•  Receipt for the Guest Pass must be sent by email to Support@skimore.no

You choose this when ordering your membership - whether you want to pay annually or monthly.

 If you have already ordered with monthly payment and want to pay for the year, you can send an email to support@skimore.no. You will then receive information about the outstanding amount, with account number and KID to be used.

No, there is no feature for this at this time. If you need to discuss the due date, please send an email to support@skimore.no.

You can update or add bank cards in the Skimore app under Profile → Payment and invoice → Change payment method.

If you are a purchaser of the membership or part of an order with unpaid invoices over time, this may result in your user being blocked. In order to book a climb, unpaid invoices must first be paid.

If this does not apply to you, or you need help, please contact support@skimore.no. Remember to include your full name and mobile number registered on your profile, so that support can help you quickly.

If you want, I can also create a more concise version that would fit on an FAQ page where people would quickly understand the solution. Would you like me to do that?

• At Skimore Oslo, birthday parties are organized outdoors in the fresh air, high up in the trees in the climbing park.

• All skill levels can participate – the joy of mastery and jubilation are guaranteed!

• For groups with children under 12 years of age, one adult per four children must be in the climbing park.
  On weekdays, adults climb for free with their children.
  On weekends, adults pay the same price as other participants if they climb.

• The program is best suited for children aged 7–8 and up.

• We recommend setting aside approximately 3 hours at the climbing park, excluding time for food.

• Book a birthday or get more information at booking@skimoreoslo.no.

• We offer unique arrangements with lots of fresh air:
  Swing in the trees or soar above the ground on a zipline.
  Climbing park with trails for all ages and levels.
  Cycling experiences in Oslomarka.
  Fun team games.
•  We can offer food and drinks in the lavvo or our restaurant Vidsjå.
•  Meeting and conference rooms are available at the Toppsenteret.
•  Contact us at booking@skimoreoslo.no to put together a plan – from two hours to a full day.

• We accept municipal companion certificates during the winter season.
•  The person holding the companion certificate must have a valid ticket. Companions receive a free guest pass.
•  Free guest passes can only be collected in person at the ticket office. Both the accompanying person (over 18 years of age) and the person being accompanied must be present.
•  A valid municipal companion certificate with a photo must be presented.
•  Companions must either purchase or present a valid lift ticket when collecting a free guest pass.
•  For specific routines for sitskiing, contact the ticket office.
•  Note: Companion certificates do not give priority in the lift queues.

• Guest passes are purchased in the Skimore app.

• The guest pass (day pass) can be used for one day of your choice in one of our Skimore facilities during the current winter season.

• Applies only to Skimore Oslo, Drammen and Kongsberg

• Guest passes at partner facilities are purchased directly via their websites or ticket offices.

• In the app you can easily switch to a mobile ticket, so you don't have to use a Keycard.

• Procedure:
  Go to Home → Membership → Keycard
  Select Switch to mobile ticket
  Activate your mobile ticket
  Make sure internet, Bluetooth and geolocation are enabled
  Receive code and swipe to activate

• When mobile ticketing is activated, KeyCard will be blocked, this will be unlocked again when you switch back to KeyCard.

• If you have a new phone, it must be reset. Contact Support@Skimore.no and we will help you with this.

• For Skimore members: Members can book sleds for free in the Skimore app for use in Korketrekkeren.

• For guests: Guests can also book sleds in the app, but then pay for the rental.

• Toboggans can also be rented at the toboggan rental as a drop-in.

Trail status for our facilities can be easily found under each facility – both in the Skimore app and on our website skimore.no . The information is updated continuously, so you can always see which trails are open.

• Skimore+ is an annual membership for equipment rental, an additional product only for Skimore members.

• You can use the equipment as if it were your own for the entire period, and it is individually adjusted at the pick-up location - everyone who will have equipment must be present at pick-up.

• If all equipment is not returned by the renewal date, the membership will automatically renew for 12 new months.

• Skimore+ is rented for 12 months at a time.

• Skimore+ is an annual membership for equipment rental.

• You can take your equipment home with you or store it with us.

• The equipment is individually adjusted at the pick-up location – everyone who will have equipment must be present at pick-up.

• If all equipment is not returned by the renewal date, the membership will automatically renew for 12 new months. The membership is therefore valid for 12 months at a time.

• The ski tavern is located at the bottom of the hill and has seating for approximately 500 people.

• The Skikroa is the ski center's main kitchen, with popular dishes such as homemade cinnamon rolls and goulash soup.

• WeOrder: Order food from all over Skimore Kongsberg via the app and receive an SMS when your food is ready for pickup. Recommended on busy days.

• The menu includes today's dinner, hot soups, hamburgers, sausages, snacks, spreads, baked goods, kiosk items, coffee and mineral water. Sit inside or out on the veranda and enjoy the view.

• Meeting room: The accommodation has a meeting room with a great view, can be booked with desired catering, up to 12 people.

• Samuels Gruve: Fully licensed bar, serving hot and cold dishes, also available via WeOrder.

• Sølvstua: Outdoor seating at the top of Turisten on sunny days, simple food and drinks.

• Booking: Premises can be booked for parties, from children's birthdays to confirmations.

• Contact: Ldr@skimorekongsberg.no / 916 11 178

• Arontunet Lodge is idyllically located at the bottom of the hill and serves both hot and cold dishes during the ski center's opening hours.

• All rights reserved.

• The menu includes today's dinner, hot soups, snacks, ready-made spreads, baked goods, kiosk items, coffee and mineral water.

• You can sit inside or outside on the sunny terrace and enjoy the view of the ski center.

• Catering: The kitchen offers catering for all purposes.

• Private events: Arontunet Lodge can be rented for parties, gatherings and other events for up to 200 people.

• Contact: arontunet@skimoredrammen.no / 988 47 170 / www.arontunetlodge.com

• Vidsjå is located opposite Toppsenteret and offers exciting dishes from different corners of the world and a wide selection of drinks.
•  The restaurant has plenty of space to sit down and enjoy your meal.
•  The menu includes sushi, buttered baguettes, hamburgers, wraps, fish'n'chips and desserts.
•  Take away: You can order from the menu via QR code or by phone +47 22 49 99 90.
•  Opening hours: Follows Skimore Oslo's opening hours.
•  Contact: vidsjaa@skimoreoslo.no
•  Address: Tryvannsveien 64, 0791 Oslo

• Sølvstua is located at the top of Turisten and only has outdoor seating on nice, sunny days.
•  Simple food and both hot and cold drinks are served here.
•  Sølvstua can also be used for smaller events, birthdays or parties.
•  For larger meals or full service, you can use Skikroa and Samuels Gruve, with seating, WeOrder ordering and a fully licensed bar.
•  Contact: Ldr@skimorekongsberg.no / 916 11 178